Created by: benchua2000,Last modification on Mon 16 of Apr, 2007 [09:54 UTC]
Comments
222
333Not Helpful and Product Failures
by gurugirl, Friday 16 of March, 2007 [22:36:21 UTC]
RE: D500VP -
How does one get support for this item. Aztech refuse to help - but tell me to fly to hongkong to get them fixed. I need a new firmware for the boxes we have.
I do believe another Australian company is having nothing but a poor time as well with the same drama.
We bought a total of 10 items, 2 did work and both failed from hanset failures.
The units are trying to auth against pulver and will not work. There is not provision to change the details in the menu.
I have left emails, phone calls and faxes but no response.
Further, they say the handsets are gap compliant, which they are not... You can even use a similar handset from another device
Using the Manager interface, I issue an Originate command. It indeed dials, and is handled in the dialpan, but the DIALSTATUS value is empty (I have tried answered and unanswered calls).
I am using Trixbox 2.6.18-53.1.4.el5 (SMP)
Any idea why this is so? (How can I determine how the call went?)
exten => s,1,NoOp(HANGUPCAUSE is ${HANGUPCAUSE})
...
I have a Cisco 7912G phone with SCCP ver 1.03 and I tried to load SIP 8.01 then SIP 1.01 via TFTP but it's not working. While I am able to go into the Network Configuration and specify the TFTP IP Address, IP Address and other functions when I save and reboot the phone it just goes off into an endless loop of searching for previous CallManager IP 10.24.97.1>Configuring VLAN>Configuring IP via DHCP> Repeat. The only thing that gets transferred via TFTP is the "gkdefault.cfg" file. I would see in status messages on the phone that TFTP times out even though the TFTP Address and, Laptop IP is correct and I turned off the firewall.
I previously read on this site I need to set the Profile Encrypt Key to "0" so the SIP firmware will auto load into the phone but when I go to Menu Key-> Settings-> Network Configuration -> The Profile Encrypt Key option doesn't exist.
...
Comments
333Not Helpful and Product Failures
How does one get support for this item. Aztech refuse to help - but tell me to fly to hongkong to get them fixed. I need a new firmware for the boxes we have.
I do believe another Australian company is having nothing but a poor time as well with the same drama.
We bought a total of 10 items, 2 did work and both failed from hanset failures.
The units are trying to auth against pulver and will not work. There is not provision to change the details in the menu.
I have left emails, phone calls and faxes but no response.
Further, they say the handsets are gap compliant, which they are not... You can even use a similar handset from another device
Gurugirl