We're a virtual company with employees working out of their homes, tied together by a server-based contact and paperwork management system. Until we switched to Junction Network we relied on individual Verizon business lines into each home office. Verizon could not provide Centrex service because the various offices were in different territories (former Bell Atlantic, former GTE, etc.). Some of our business lines were ISDN voice lines that operated key sets. A virtual PBX that redialed each number in turn completed our so-called telephone system.

With Verizon, it would take weeks, not days, to get a change made or speak to someone who understood what the problem was. Tech calls were dumped to voicemail (messages were never returned) or transferred to busy signals after negotiating those nasty voice-response systems. A number of times I spent all afternoon trying to get to the right party only to be cut off at 5 PM with "our business hours are 8 to 5" message."

Then we switched to Junction Networks and Polycom 601 phones. What a difference. Real human beings at Junction Networks answer the phone, or call back from voicemail messages. Emails are returned with knowledgeable responses. And we finally have an unified phone system with a main number anyone can answer, individual direct dial numbers, an auto attendant and more. I can add or change anything instantly via a web interface. The sound quality is fantastic and reliability in the two months we've been on is 100%.

Oh, and we're paying Junction Networks less than 20% what we paid Verizon, the former virtual PBX, and our former long distance companies.

I read the negative posts on this page and I wonder what they are comparing the service to? Compared to Verizon, its like night and day.

We're a virtual company with employees working out of their homes, tied together by a server-based contact and paperwork management system. Until we switched to Junction Network we relied on individual Verizon business lines into each home office. Verizon could not provide Centrex service because the various offices were in different territories (former Bell Atlantic, former GTE, etc.). Some of our business lines were ISDN voice lines that operated key sets. A virtual PBX that redialed each number in turn completed our so-called telephone system.

With Verizon, it would take weeks, not days, to get a change made or speak to someone who understood what the problem was. Tech calls were dumped to voicemail (messages were never returned) or transferred to busy signals after negotiating those nasty voice-response systems. A number of times I spent all afternoon trying to get to the right party only to be cut off at 5 PM with "our business hours are 8 to 5" message."

Then we switched to Junction Networks and Polycom 601 phones. What a difference. Real human beings at Junction Networks answer the phone, or call back from voicemail messages. Emails are returned with knowledgeable responses. And we finally have an unified phone system with a main number anyone can answer, individual direct dial numbers, an auto attendant and more. I can add or change anything instantly via a web interface. The sound quality is fantastic and reliability in the two months we've been on is 100%.

Oh, and we're paying Junction Networks less than 20% what we paid Verizon, the former virtual PBX, and our former long distance companies.

I read the negative posts on this page and I wonder what they are comparing the service to? Compared to Verizon, its like night and day.

I have only been a customer for a few weeks but I have been through numerous VOIP systems over the past two years and these guys are the only ones who seem to be able to diagnose and fix problems. Other services have blown me off or tried to convince me that they were unaware of any problems. Contrary to other reports here Junction Networks support is great. I would rather have quality support 9-5 than crappy support 24x7.

Notification Type: PROBLEM
Host: SIP-JNCTN
State: DOWN
Address: sip.jnctn.net
Info: (No Information Returned From Host Check)

Date/Time: Sun Jan 14 04:28:18 EST 2007

As of this time Junction Networks has been down for > 5 hours. No infomation available via the website and the number listed goes to a fast busy signal. Wonder if anyone is even aware of the outage?


System returned at 10:03. Total downtime was 5 hours, 35 minutes.



From October 1, 2006 to Jan 14, 2007 (105d) the Junction Networks has been down 8h, 30m, 21s as calculated by our monitoring system which checks Junction every 90 seconds. That works out to an availability of 99.664%.

This is a message from Rob Wolpov of Junction Networks.

Power has been restored at our Telx facility at 60 Hudson Street in New York City. All Junction Networks services have been restored and are running normally.

We apologize for the inconvenience and appreciate your patience.

-Rob

Yet another power issue. This is the second or third time an outage has been blamed on power. Its getting old to say the least. Total downtime was just under 3 hours. I attempted to contact Junction via the telephone number listed on the website and received no response :)

This is a message from Rob Wolpov of Junction Networks. There is a power outage at our Telx facility at 60 Hudson Street in New York City. Telx is aware of the electrical problem and is working to restore power. The problem is expected to be resolved by 1:15 EST.

From Telx tech support.....

We have isolated the issue and repair is expected to be complete by 1:15
EST


Slawek

Slawomir Stec
Facility Technician
The telx Group

17 State Street 33rd floor
New York, NY 10004
www.telx.com

We apologize for the inconvenience and appreciate your patience.

sigh....down yet again....lets see how many hours this time. Will update when they come back up - we monitor our SIP/IAX connections every 90 seconds.

Notification Type: PROBLEM
Host: IAX-JNCTN
State: DOWN
Address: iax.jnctn.net
Info: (No Information Returned From Host Check)

Date/Time: Fri Dec 1 23:21:48 EST 2006

Support is good.....during M-F 8-5 working hours. Support is not available outside of those hours. I wouldn't depend on them for anything deemed mission critical. They have had a couple extended outages (30min to an hour) recently. During one outage all of our DID's were directed to a voicemail system at some telco provider. Support is good when its available. Company needs to better communicate maintenance windows and answer the phone and provide updates during outages. Call quality is good. It appears they recently switched from YIPES to UUnet for IP.