voip-info.org

Call Monitoring Features

Call monitoring involves a supervisor tapping into a phone transaction between an agent and a caller. There are several methods of monitoring a call.

Voice only monitoring
Voice and data monitoring (supervisor monitors voice call and sees visually the actions taken by an agent on a computer screen.
Coaching (supervisor and agent hear the voice call and can communicate - caller only hears agent)
Conferencing (supervisor, agent and caller all can talk with one another)

It's implemented with Asterisk cmd ZapBarge or Asterisk cmd ChanSpy to listen to the call as a supervisor.

Re: kamailio vs opensips
by asiby Wed 19 of Nov, 2008
Ask them both the same question and choose the one from which you will received the quickest response. Cause you don't want do deal with potentially almost dead projects like SER. Stick with the one that will have the biggest dev team and the most active community.

Cheers
query Asterisk extensions for caller ID info
by mrsenoj Tue 18 of Nov, 2008
I need a way to query Asterisk for the caller IDs of calls to specific extensions. My eventual goal is to integrate this ability into an existing application to allow users to quickly retrieve information based on the caller ID. The existing application was developed in C#, so the ability to do this easily from within C# would be a plus.

We're currently using Asterisk 1.2.
Re: Need Asterisk help with toshiba system
by rukoiatka Tue 18 of Nov, 2008
Asterisk can be a stand alone voicemail system. You can store voicemail messages in the file system or in database. I have heard of asterisk voicemail systems with up to 1000 mailboxes and 30K messages in database.

You might receive incoming calls directly to asterisk and not use toshiba at all. Asterisk will give you IVR options and extensions. Or might get incoming calls to toshiba and send voicemail to asterisk over SIP or T1. I am not familiar with that toshiba system.
...