Call recording

The ability to record a conversation, either systemwide or by meeting some filter criteria (e.g. an extension, a called number, a calling number or a line). This can be either from the start of a call regardless, or by some kind of soft button to initiate it during a call.

Because call recording at the PBX necessarily involves inserting a relay which in turns adds latency to the audio, it is sometimes better to record the call at the end user agent. For example the popular free Express Talk Sip Softphone will record calls with a return VoIP link to a VRS Call Recording Server.

Call recording is also a feature within some IVR systems. For quality control and legal purposes, call recording can be initiated using an IVR command, particularly when the call is transferred and a two-way conversation is in progress.

See Also

• Asterisk cmd Record
• Asterisk cmd Playback
• Asterisk cmd Read
• Database Systems Corp. - Call center software including IVR software with call recording feature. See IVR software API routines, specifically start and end recording functions.