What Is A Predictive Dialer?

The following is a definition for Predictive Dialer from Wikipedia:

• "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers."

According to google

"Definitions of Predictive dialer on the Web:

• A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

note: above text may be copyrighted by it's respective owners)

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Predictive Dialer Equipment

Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.

Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.

See Also

• Autodialer - phone system that automatically calls numbers from a computer maintained list.
• Autodialer from Voicent
• Answer Machine Detection - for predictive dialers and autodialers.

WINDOWS PC BASED PEER TO PEER DIALERS

• WebAstra - Peer to Peer Predictive Dialer .

GPL-LICENSED DIALERS BASED UPON ASTERISK

• AACC - Asterisk Advanced Call Center is an underway project which aims to create a full CTI solution for the Asterisk PBX. It will include such features as multi-customer and multicampaign predictive dialing, with IVR-only, agent-only, and IVR+Agent type campaigns. First official released planned for Q1-2009. View site.
• GnuDialer - GPL'd Predictive Dialer and Web CRM Solution. Visit GnuDialer.org
• The above is the original gnudialer site that has not seen an update in ages. Visit dynx.net/gnudialer for current information.
• VICIDIAL Dialer - GPL'd Predictive dialer and Inbound/Outbound call center solution. Project site.
• VicidialNOW - Automated installation Call Center Suite which is base on VICIDIAL Project site.

COMMERCIAL DIALERS BASED UPON ASTERISK

• Axiom Predictive Dialer from namaWashi Consultancy & Services, Predictive Dialer and Web CRM Solution, Provider With Operations In India, Middle East, Singapore
• Vcare call center - Call Center A call center provider which offers Predictive Dialer and IVR solutions, uses the product in its call centers in India at over 200 stations.
• Predilux from Attractel - more than a regular Predictive dialer - 5 modes; 4 types of login
• Adiance Bizcom Call Center Solution VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. http://www.adiance.com
• Aheeva Contact Center Solution -Predictive Dialer and CTI from Aheeva
• CallFire - A predictive Auto dialer / Voice Broadcasting featuring Virtual Call Center with Popup. J2EE Core / JMS Messaging = Scalability & Reliability.
• DACX Predictive Dialer
• Dow Networks - Call Center Suite Hosted Solution with more than a regular Predictive dialer - 6 modes (Broadcast, Predictive, Progressive, Power, Manual Dialing and Blended) Also included is IRV GUI Scripting Tool and Workforce Management. Currently 450+ call centers are using Dow Networks in 50+ countries.
• DragonSUITE Real Predictive Dialer Call Center Solution with J2EE Core, jBPM IVR Engine, JMS Support. DragonINFO Complete reporting solution. DragonTECHDragonTECH Latinoamerica
• E-Horizons Predictive dialer 'GALAXY 3.4', 5 types of login multi campaign http://www.ehorizons.in/PredictiveDialer.htm
• Indosoft Predictive Dialer is a mature product capable of automatic self-pacing predictive dialing. It is an integral part of Indosoft's call center solution which comes with a sophisticated Scripting tool, CRM, Live Dashboard and detailed Reports.
• MarketDialer by SafeSoft Solutions presents a Hosted Predictive Dialer solution combined with a full suite of tools that empower call centers to expand, together with fast, low-cost deployment – with complete set up taking as little as 45 minutes; making it the perfect predictive dialing software for virtual and/or distributed call centers.
• Predilux
• Presence CRM Optimizer - Predictive Dialer and CTI Solution set
• SafeSoft Solutions
• ShadyDial
• SineDialer - The World's Most Advanced Predictive Dialer from SineApps, the producers of the Daily Asterisk News
• Skyy Consulting Predictive Dialer - Predictive Dialers with J2EE Core and JMS Queueing for high reliability and scaling Skyy Consulting
• OmegaDial - Auto-dialer for high-volume call campaigns from Asteria Solutions Group
• TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing

OTHER COMMERCIAL PREDICTIVE DIALERS

• Predictive Dialer Digital T1 and VOIP plus Automated Voice Response plus IVR software and ACD software.
• Database Systems Corp. - Analog predictive dialer with ACD, IVR, and Voice broadcasting features.
• Voicent Predictive Dialer The best example is Voicent Predictive dialer.
• Centcom Predictive Dialer / Centcom Virtual Call CenterCCDS' Centcom non-VOIP dialers are the best in class.

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DIALER AND CALL CENTER REPORTING TOOLS

• QueueMetrics can be used to measure an outbound campaign using a dialer.
• Predictive Dialer Simulation Model - measures performance of predictive dialing campaigns including cost and profit model.

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• Asterisk: Wiki home page | FAQ | Introduction

Consultants focusing on predictive dialing methods

• Click4PBX : Is offering a Hosted Vicidial Solution. High end dedicated servers hosted on the level 3 backbone.
• SineApps : Producers of the Daily Asterisk News, and SineDialer. We are also able to assist with other packages.
• Sound Choice Communications LLC : Vici installation support. Vici over TrixBox specialists. +1.6519990888
• .e4 Technologies : Open Enterprise Consulting- .e4