Predictive dialer is specifically designed to improving call center agent productivity by reducing the agent wait time for a live connect. The predictive dialer exhibits predictive behavior when it has more call attempts (dials) outstanding than it has agents that are already available to handle calls. The predictive dialing happens when the predictive dialer dials ahead of the agents becoming available or when the predictive dialer matches a forecast number of available agents with a forecast number of available called parties. The matching and dialing ahead perspectives provide the large increases in dial rates and agent productivity.

Voicent Agent Dialer is a predictive dialer and a semi automatic dialer combined. In semi-automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls

Voicent predictive dialer support 1 agent to unlimited number of agents. Click here for predictive dialer demo.

Here is a more detailed list of Voicent Predictive Dialer features:

- Use latest technology, support Windows 2000/XP (Traditional dialing solutions do not support Windows XP)
- Easy-to-use spreadsheet user interface for managing call list and displaying call status
- Predictive dialing on multiple lines
- Semi-automatic dialing (force dialer, power dialer)
- (Optional) Automatically leave message on answering machine and voice mail
- Fully integrated with Federal or in-house Do-Not-Call list. Automatically scrub any call list
- Easy setup for dialing rules. Automatically add any dialing prefix and remove local area code from call list
- Automatic retry for busy line or no answer
- Record conversation and taking notes
- Screen popup on remote computer
- Unlimited remote agent


The difference between a predictive dialer and an autodialer is that autodialer plays a pre-recorded message after the call is answered, while a predictive dialer only alerts an agent to start talking on the phone. The person called might not know the call is placed by a computer. For more information about autodialer, please see Autodialer from Voicent. And for more technical information about interactive telephony applications, please see VoiceXML gateway from Voicent.

Click here for downloading a free edition of Voicent Predictive dialer.